RTR-5W Firmware / Script Update Procedure
RTR-5W Firmware / Script Update Procedure
In the explanation where an (XXX) appears, the actual version name and number will appear. Please read using the name and number of the appropriate version.
Important Notice before carrying out an Update
1. The update program you need depends upon what type of wireless communication method is being used. Please make sure to download the correct version for the product you are using.
2. This program can only be run using either Microsoft Windows 2000, Windows XP （above SP2), Windows Vista or Windows 7. Operations cannot be carried out using any other platform (operating system).
3. When carrying out the Update, please make sure to use an account which has Administrator Rights.
4. It is necessary that the RTR-5W Logger to be updated and the computer that will be used for executing the update be connected to the same local network. RTR-5W Loggers that are connected using a router to an outside network, such as the Internet, will not be updated properly, even though the program is executed correctly.
Updating Procedure
1. After downloading the Update Program, double click on the file [app_rtr5wScript-XXX-jpn.exe] to start the installation process. (If an older update has been installed, please unintelligent it first. )
2. Upon execution, a window will appear asking you to select the folder in which to install the update program. Please make any necessary changes to the assigned folder. Install the Update Program by following the instructions as they appear on the screen.
3. By clicking the [Next] button, the Update Program will automatically be installed and the [RTR-5W Update verXXX (XXXX/XX)] window will appear.
4. Once the screen as shown below appears, in the area outlined in red enter the address (IP address or Domain Name) in the [Address] text box for the RTR-5W that is to be updated and in the [Login ID] and [Password] text boxes enter the registered Administrator ID and Password.
5. If updating the Firmware click the [Firmware] button, or if updating the Script, click the [Script] button. Once the button has been clicked, the firmware or script update will automatically be carried out for the target RTR-5W.
* During the update installation, do not carry out any changes to RTR-5W settings or any data downloading.
* During the updating process, make sure not to turn off the power to the RTR-5W. Either action may cause the RTR-5W to not work properly.
* During the updating process, make sure not to turn off the power to the RTR-5W. Either action may cause the RTR-5W to not work properly.
6. The Firmware Update should take 1-2 minutes and the Script Update should take about 4-5 minutes. Once [Firmware-Update completed.] or [Script-Update completed.] appears the update has been successfully completed.
7. If you wish to update both the Firmware and the Script carry out steps 2-5 once more for the update you wish to carry out next. After you have finished all desired updates, click the [Close] button.
How to Confirm that the Update has been Successful
1. From the [Start] menu, select "RTR-5W for Windows" to run RTR-5W for Windows.
2. After RTR-5W for Windows is running, in the [Help] menu, select [Version Info].
3. Under [Location to be Updated], place a check next to the target RTR-5W and click the [Script Ver.] button.
4. The following Version Info window will appear.
If the version number which appears in the red box is the same as the one which you downloaded, the update was a success.
Troubleshooting
Q1: A [Communication Error] message appears, what should I do?
A: Please check the following.
* Check that the power is on for the target RTR-5W.
* Check that the RTR-5W Logger to be updated and the computer that will be used for executing the update are connected to the same local network.
* Check that the entries for [Address], [Login ID], and [Password] are correct.
* Check that the power is on for the target RTR-5W.
* Check that the RTR-5W Logger to be updated and the computer that will be used for executing the update are connected to the same local network.
* Check that the entries for [Address], [Login ID], and [Password] are correct.
Q2: I think I installed the wrong Update Program, what should I do?
A: If a mistake has been made, such as having installed the FCC model program into a CE! model, please download the correct update program and install the correct version.
Q3: The update stopped while in progress, what should I do?
A: If you are using a wireless LAN to carry out the update, try using a wired LAN and run the update again. If an error occurs with the wired LAN, please follow the instructions below.
1. If during the update the program stops and does not resume for 5 or more minutes, click the [Close] button to quit the program.
2. From the "Start" menu, select the [RTR-5W Script Update Tool], and run the update program again.
1. If during the update the program stops and does not resume for 5 or more minutes, click the [Close] button to quit the program.
2. From the "Start" menu, select the [RTR-5W Script Update Tool], and run the update program again.
3. After the Update program has begun, follow the procedures as instructed.
4. If after restarting the update program and carrying out the procedure again, the update does still not work properly, please contact you local T&D representative.
4. If after restarting the update program and carrying out the procedure again, the update does still not work properly, please contact you local T&D representative.
Contact us
For more information, questions or comments about this subject please contact your local distributor. If you are unsure of your local dealer and cannot contact them, please contact our Main Office in Japan: